Question 1

Which should I choose, monthly or yearly?

Accepted Answer

Both unlock exactly the same Premium features. Monthly and yearly renew until you cancel, and the yearly plan is offered with a 7-day free trial. Choose whichever suits how you like to pay.

Question 2

Cancel a subscription

Accepted Answer

Cancelling is done in the app store, not inside Kind to Me. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Google Play app, tap your profile, then Payments and subscriptions. Cancelling stops future renewals, and your Premium features normally stay until the end of the period you already paid for.

Question 3

Cancel a free trial

Accepted Answer

Cancel it the same way, in the app store, before the trial ends. If a trial reaches its end without being cancelled, the store converts it into a paid subscription under its own rules.

Question 4

Restore purchases

Accepted Answer

Open Settings inside the app and choose the restore option. You must be signed in to the same App Store or Google Play account you originally bought with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

Question 5

I paid but Premium isn't showing

Accepted Answer

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that made the purchase. If you're still stuck, email me with the store you bought from and the approximate date, and I'll help.

Question 6

Refunds

Accepted Answer

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you bought from. Deleting the app does not cancel a subscription and does not request a refund.

Question 7

Reminders aren't arriving

Accepted Answer

Reminders need notification permission. Check your device settings for Kind to Me and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. You can set up to three a day, and they're optional, the app works without them.

Question 8

Read-aloud isn't speaking, or it's too fast

Accepted Answer

Read-aloud uses your device's built-in speech voice, so check your volume and silent switch first. The pace is adjustable in the app's settings, slow it down until it feels unhurried.

Question 9

Recording isn't working

Accepted Answer

Recording needs microphone permission, which the app asks for the first time you choose to record. If you declined it, turn it back on in your device settings for Kind to Me. If it still fails, check you have free storage space. The microphone is only ever used once you deliberately start a recording.

Question 10

Can I change the tone of the lines?

Accepted Answer

Yes. Choose gentle, balanced, or direct in the app's settings, and you can change it whenever you like. Balanced includes both the gentle and the direct lines.

Question 11

The widget isn't updating

Accepted Answer

Remove the widget and add it again. Widgets are refreshed by the operating system, so the timing isn't entirely under the app's control. If it stays blank, open the app once and check back.

Question 12

Back up or move to a new phone

Accepted Answer

Export a backup file from Settings, then import it on the new device. Your voice recordings are carried inside that file, and the app checks each one when you restore. Kind to Me backups are ordinary JSON files and are not encrypted by the app since they contain your recordings, store them somewhere you trust.

Question 13

Where do my voice recordings live?

Accepted Answer

In the app's private storage on your device. Sync does not upload the audio files. A backup you export yourself is the one thing that carries your voice off the phone. Read the privacy policy for the full picture.

Question 14

Sync isn't working

Accepted Answer

Sync is optional and off unless you turned it on. Check your connection and that you're signed in to the same sync account on both devices. Your favourites and personal lines are encrypted on your device before upload, so a record created on another device can only be read where your key is available. Recording audio files aren't synced, so they won't appear on a second device.

Question 15

Delete my data

Accepted Answer

See the data and account deletion guide for step-by-step instructions.

About Kind to Me

Who is Kind to Me for?

What does it do?

What does it not do?

One calm email a month

What does it cost?

Where do I get it?

Who makes it?

One calm email a month